Frequently Asked Questions

What does fruitts sell?

fruitts offers women’s clothing for different styles, occasions, and everyday routines. Please check each product page for details about sizing, fabrics, colors, fit, and care instructions.

How can I contact you?

Email us at service@fruitts.com with your question. For purchase-related inquiries, please include your order number so we can assist you more efficiently.

How do I choose the right size?

Refer to the size chart and fit information on the product page before ordering. Compare your measurements with the chart provided for that specific garment, as sizing may vary between styles.

If you need help, email us with the product name or link and the size you are considering.

How long does order processing take?

Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays begin processing on the next business day.

Processing time is separate from shipping time.

How can I track my order?

Once your order ships, we will send a shipping confirmation email containing your tracking information. If you cannot find it, check your spam or junk folder, or contact us for assistance.

When will my order arrive?

Delivery times depend on your destination and the shipping method available for your order. Please refer to the shipping information displayed at checkout and the tracking updates provided after dispatch.

Can I cancel my order?

You may request cancellation within 24 hours of placing your order by emailing service@fruitts.com.

After this period, processing may already have begun, and cancellation cannot be guaranteed.

Can I change my shipping address?

Contact us as soon as possible with your order number and the correct address. We will check whether an update is still possible. Address changes cannot be guaranteed once processing or shipping is underway.

What is your return policy?

You may request a return within 14 days of receiving your order. Clothing must be unworn, unwashed, and in its original condition, with original tags attached and packaging included. Trying on a garment to check the fit is acceptable, provided it remains clean and undamaged.

Certain items, including underwear, intimate apparel, swimwear with removed hygiene seals, and clearance merchandise, may not qualify for change-of-mind returns. Please review our Return & Refund Policy for complete eligibility requirements.

How do I start a return?

Email service@fruitts.com with your order number and the reason for your return.

Wait for approval and return shipping instructions before sending anything back. Do not send returns to our registered company address without confirmation.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective. We do not charge a restocking fee.

When will I receive my refund?

After your return arrives and has been inspected, we will notify you of the outcome.

Approved refunds are processed to your original payment method within 3–7 business days. Original shipping charges are non-refundable.

What if my clothing arrives damaged or defective?

Email service@fruitts.com with your order number, a description of the problem, and clear photographs showing the damage or defect, such as torn fabric, damaged seams, or a broken zipper. Our team will help arrange a replacement.

What if I receive the wrong item or something is missing?

Contact us with your order number and details of the incorrect or missing item. Where helpful, include photographs of the garments, size labels, and packaging so we can investigate and assist.

Where can I find fabric details and care instructions?

Check the product page and the garment’s care label for fabric composition, washing, drying, and ironing instructions. Follow the care instructions provided for each item.

If you need further assistance, email us with the product name or your order number.

How is my personal information handled?

Please read our Privacy Policy for details about how we collect, use, and protect personal information. For privacy questions or requests, contact service@fruitts.com.