Payment & Security

At fruitts, we want you to understand how payments are handled and where to get help with checkout.

Available Payment Methods

The payment methods available for your order are displayed at checkout. Options may vary depending on your location and the payment provider.

Please choose from the available methods and follow the instructions to complete your purchase.

Prices and Order Totals

Review the currency, product prices, shipping charges, and any applicable taxes shown at checkout before confirming payment.

Your final order total will be displayed before you submit your purchase. If your payment provider applies currency conversion or additional transaction fees, please contact that provider for details.

Payment Protection

Our store uses Shopify’s checkout infrastructure to process purchases. Payment information transmitted through checkout is protected with encryption and handled by the relevant payment providers.

For your security, please do not send your full card number, card security code, account password, or one-time verification code to us by email.

Billing Information

Please enter accurate billing details and ensure they match the information held by your payment provider. Incorrect or incomplete information may prevent payment from being approved.

Your bank or payment provider may require an additional verification step before authorizing a transaction.

If Your Payment Is Declined

If checkout cannot be completed, please check:

• Your payment details and billing address are correct.

• Your payment method has sufficient funds or available credit.

• Your card has not expired.

• Any verification requested by your bank or payment provider has been completed.

You may try another payment method offered at checkout or contact your payment provider for assistance.

Order Confirmation

After successfully placing an order, you should receive a confirmation email at the address entered during checkout.

If you do not receive it, check your spam or junk folder. If you are unsure whether your purchase went through, contact us before placing the same order again.

Unrecognized or Duplicate Charges

If you notice an unexpected charge associated with a fruitts purchase, please contact us with your order number, the transaction date, and the amount shown.

Please avoid sharing complete payment card details. If you believe your payment method has been used without authorization, contact your bank or payment provider promptly.

Refunds

Approved refunds are issued to the original payment method within 3–7 business days after your return has been received, inspected, and approved.

Please review our Return & Refund Policy for eligibility requirements and further details.

Contact Us

For assistance with checkout, payment questions, or an existing order, email service@fruitts.com.