Return & Refund Policy

At fruitts, we want you to feel satisfied with the women’s clothing you choose. If there is a problem with your purchase, contact us at service@fruitts.com so we can help.

Preparing Your Order

After payment is confirmed, please allow 1–2 business days for order processing. Purchases made over a weekend or on a public holiday will begin processing on the following business day.

When your package ships, we will send an email confirming dispatch and providing your tracking details.

Requesting a Cancellation

You may cancel your purchase within 24 hours of placing the order. Beyond this window, processing may already be underway, so we cannot guarantee that a cancellation will be possible.

Please email service@fruitts.com as soon as possible if you wish to cancel.

Returning a Purchase

Return requests must be submitted within 14 days of receiving your order. To qualify, clothing must be unworn, unwashed, and in its original condition, with original tags attached and packaging included. Trying on a garment to check the fit is acceptable, provided it remains clean and undamaged.

Certain items, such as underwear, intimate apparel, swimwear with removed hygiene seals, and clearance merchandise, may not qualify for change-of-mind returns. Please contact us to confirm eligibility before sending an item back.

To submit a request, email service@fruitts.com with your order number and the reason for your return. Please wait for approval and return shipping instructions before shipping your package.

Receiving Your Refund

We will notify you after your returned package has arrived and the items have been inspected.

If the return is approved, we will process the refund to the payment method used for your purchase within 3–7 business days. Shipping charges are non-refundable.

Damaged or Defective Items

If your clothing arrives damaged or defective, please contact service@fruitts.com. Include your order number, a description of the issue, and clear photographs of the garment and packaging. We will help arrange a replacement.

Return Delivery Costs

Customers are responsible for return shipping costs unless the item is defective.

For return requests or questions about this policy, please email service@fruitts.com.